• Return window: 20 days
• Items must be unused
• Customer pays return shipping unless item is defective
• Contact us before sending any return

Customers may request a return within 20 days of receiving the order.

If more than 20 days have passed since delivery, unfortunately we cannot offer a refund or exchange.

Before sending any item back, please contact us first through our Contact page so we can review your request and provide return instructions.

To be eligible for a return, the item must:

• be unused
• be in original condition
• be returned in the original packaging
• not have been exposed to water

Products that show signs of use, wear, or water exposure cannot be returned.

Due to the nature of spearfishing equipment, products that have been assembled, loaded, or used in water cannot be returned.

This policy also applies to all other equipment that shows clear signs of use.

Returns are only possible for unused products unless the return is related to a valid warranty claim.

Certain items cannot be returned, including:

• custom-made products
• custom cut bands
• gift cards

Custom products made specifically according to the customer’s request are not eligible for returns if they match the agreed specifications.

If a customer decides to return an item without a product defect, the customer is responsible for the return shipping cost.

If the return is approved due to a manufacturing defect or warranty claim, we will cover the return shipping cost.

In some cases we may offer product exchanges, depending on product availability.

For example, if you ordered a speargun length that does not suit you, we may be able to exchange it for a different size if the product is unused and in original condition.

Customers requesting an exchange are responsible for the shipping costs unless the exchange is required due to a product defect.

Please contact us before sending any item back so we can arrange the exchange.

Once your returned item has been received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

Providing photos of the package and the product helps us resolve the issue faster.

We will review the case and arrange a replacement or refund if necessary.

Do not send items back without contacting us first.

Approved returns should be sent to:

Antex Dive – Warehouse
Rok Grasic
Gorice 1
4204 Golnik
Slovenia