• Notify us of your withdrawal within 14 days of receiving the order
• Return the product within 14 days after notifying us
• Products may be inspected, but excessive handling may reduce the refund
• Customer pays return shipping for change-of-mind returns
• Custom-made or personalised products are normally non-returnable
• Contact us​ before sending the return

If you are a consumer, you have the right to withdraw from an online purchase within 14 days without giving a reason.

The withdrawal period begins on the day you, or a person designated by you, receives the goods. If products from one order are delivered separately, the period begins when the final product is received.

To exercise your right of withdrawal, email us at info@antex-dive.com before the 14-day period expires. Please include:

your name
order number
the product you wish to return
a clear statement that you are withdrawing from the purchase

You do not need to provide a reason.

After notifying us of your withdrawal, you must return the product within 14 days.

Return address:

ANTEX dive, ROK GRAŠIČ S.P., SPLETNA PRODAJA
Goriče 1
4204 Golnik
Slovenia

Please contact us before sending the parcel so that we can provide appropriate return instructions. Prior approval is not required to exercise your statutory right of withdrawal.

For returns resulting from a change of mind, you are responsible for the direct return shipping costs. We recommend using a tracked and appropriately insured shipping service, particularly for high-value products.

You may inspect a product only to the extent reasonably necessary to establish its nature, characteristics and operation, in the same way that you could inspect it in a physical shop.

You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary for inspection.

Depending on the product, actions that may substantially reduce its value include:

• loading or firing a speargun
• using a product in water
• cutting, drilling, modifying or permanently installing components
• damaging or removing parts, labels or included accessories
• returning a product with visible wear, contamination or damage

Carefully trying on a standard-size wetsuit indoors does not automatically prevent a return. Using it in water or returning it damaged, dirty or contaminated may result in a deduction for diminished value.

Original packaging is strongly recommended but is not an absolute condition for exercising the right of withdrawal. Products must nevertheless be packaged securely for return. Damage to or loss of original packaging may be considered when determining any actual reduction in value.

The right of withdrawal does not apply to products that are made to the customer’s individual specifications or are clearly personalised.

This may include:

• personal engraving or individually requested markings
• spearguns made to individually agreed dimensions or non-standard technical specifications
• wetsuits manufactured according to the customer’s personal measurements
• bands, components or other products cut or manufactured to an individually requested non-standard specification
• unique designs created specifically for the customer

Selecting a standard size, colour, length, orientation or another regular option offered in our online shop does not automatically make a product custom-made.

Where the right of withdrawal does not apply because a product is genuinely custom-made or personalised, this will be clearly stated or confirmed before the order is placed.

This exception does not affect your rights if the product is defective, damaged or does not conform to the agreed specifications.

If a customer decides to return an item without a product defect, the customer is responsible for the return shipping cost.

If the return is approved due to a manufacturing defect or warranty claim, we will cover the return shipping cost.

If you would like to exchange a standard product for another available size or version, contact us at info@antex-dive.com.

Exchanges are subject to product availability. For an exchange requested because of a change of mind, you may be responsible for the relevant return and new delivery costs.

If we supplied an incorrect or non-conforming product, the necessary return and replacement costs will be handled in accordance with applicable consumer law.

Custom-made or personalised products cannot normally be exchanged unless they are defective or do not match the agreed specifications.

Please inspect your delivery as soon as reasonably possible.

If a product arrives damaged or you receive an incorrect product, contact us promptly at info@antex-dive.com and include:

• your order number
• a description of the issue
• photographs of the product and packaging where possible

We ask that transport damage be reported, where possible, within 48 hours so that we can submit a claim to the delivery provider. Failure to report within 48 hours does not remove or restrict your statutory consumer rights.

Do not return a damaged or incorrect product before receiving our instructions, as we may arrange collection or provide a return label.

Your statutory rights regarding defective or non-conforming goods are separate from the 14-day right of withdrawal and remain fully applicable.

These rights are also separate from any commercial product warranty offered by Antex Dive. A commercial warranty does not replace or restrict mandatory consumer rights.

For withdrawal notices, returns, exchanges or questions, contact:

ANTEX dive, ROK GRAŠIČ S.P., SPLETNA PRODAJA
Goriče 1
4204 Golnik
Slovenia

Registration number: 9608796000
Tax number: SI 21341346
Email: info@antex-dive.com
Website: https://antex-dive.com